Refund policy

RETURN, REFUND & EXCHANGE POLICY

RETURN POLICY - 

  • We only offer returns/exchanges if an item is damaged upon arrival or received the wrong item. You may be able to return the same and get a refund for it or exchange it for a new piece, We have a 2-day return/ exchange policy, which means you have 2 days after receiving your item to request a return/ exchange.
  • Post this period your order shall become a final sale, and would not be eligible for any return/ exchange request.
  • To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and you must have proof of unboxing video clearly showing damage to the product.
  • To start a return/exchange, you can contact us at idayahome@gmail.com
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We shall be responsible to bear all the expenses and costs of the return shipment.
  • You can always contact us for any return/ exchange questions at idayahome@gmail.co
  • So it's your responsibility to inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

  • All  of our products are carefully checked before they are lovingly packed, for any reason  your items are faulty or have been damaged in transit you have two options either,

    1. Get Exchanges

    We will notify you once we’ve received and inspected your exchange request, and let you know if the exchange was approved or not. If approved, we'll automatically send you a fresh piece within 3 days depending on the item in stock.

    2. Get Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


    If more than 5 business days have passed since we approved your return, please contact us at idayahome@gmail.com

     

    ALL SALES ARE FINAL, IN THE INTEREST OF HYGIENE OTHER THAN ABOVE MENTIONED CASES.

 

SHIPPING POLICY - 

All our products are shipped from our warehouse in Noida, UP. We use the services of a third-party delivery service provider namely, Shiprocket for shipping the orders placed by the users. We ship PAN India.

  • Shipment Time:

All delivery orders successfully received by us from the users, are usually dispatched within a period between 2 to 3 working days, provided such products are available in stock with us or during sale dispatch time may take longer.

  • Shipping Cost:

Prepaid Shipping cost is INR 50.

  • Delivery Time:

We use Shiprocket as our third-party shipping service provider, which takes around a period of 10 to 12 working days for delivering orders in all parts of India. However, the delivery time is subject to change based on a shortage of an item, bad weather, transit time of your carrier, destination address, or covid related restrictions, or any unforeseen circumstances.

 

  • Checking on order status and tracking

As soon as your order is shipped, you will receive an email notification and whatsapp notification from us which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available. If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at idayahome@gmail.com  with your name and order number, and we will look into it for you.

  • RTO/ Un-delivered shipment :

We are not liable for undelivered shipment or RTO (Return to origin) due to the wrong address/misinformation provided while placing an order or you are unavailable at the time of delivery. Refund will be processed (excluding the forward shipping and Return shipping charges)  only once the shipment returns back to us. In case of re-shipping, shipping charges have to be borne by the customer.

  • Risk of loss :

We or our delivery partners accept no liability where you provide an incorrect delivery address, phone number, pin code or where you fail to collect the products from the delivery address which you specified. We will not be held liable for refund or reship a fresh package.

 

 PRIVACY POLICY - 

IDAYA LUXE (www.idayaluxe.com) takes privacy protection very seriously and we set the highest standards in this regard. This page informs you of our privacy policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY.

Information Collection and Use

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. The Personal Information which you may provide to us and/or which we may collect is or could be the following: Your registration details which may include your first name and last name, email address and password provided by you. You may note that we adopt reasonable security measures to protect your password from being exposed or disclosed to anyone including the Platform. Your shipping, billing, tax registration, and other information pertaining to your sale or purchase transaction on the website. Details of the computer system or computer network which you use to visit the website and undertake any activity on the website, including your device identifier or IP address. All the above information is collected to: Allow you to use the website and various features and services offered by the platform on or in relation to the website. To track user behaviour and thus offer better and more relevant experiences to you. Contact you for any services provided by the platform. To inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. To collect the information, we shall use channels such as physical forms, call centres, websites (including cookies), emails, promotional offers, surveys and mailers. Participation in some of these channels is optional but you may be required to provide your information in order to participate. We are not liable to verify the authenticity or accuracy of any information we collect from you.

 

REFUND & EXCHANGE POLICY

Please note that we do not offer any return or exchange policy unless a customer receives damaged product.

A video of unboxing the parcel would be required.